Customer Care

Our customers mean the most to us. Without YOU, there is no US! We want you to love your designs as much as we loved creating them for you. 

 

Custom Orders

All custom orders require a deposit. Visit our custom page for details. Please allow 3-5 business days for customization. Once your final payment is received, your product will be shipped. Notifications about your order will be sent to you every step of the way. For all custom orders, if a deposit was made and the product is unsatisfactory before finalization your deposit will be 100% refunded. If your product is finalized, a refund will not be granted. 

 

Refunds, Damages, Exchanges, and Cancellations

All products are carefully packaged; however, we understand things happen. If you receive any product that is damaged, please email wreathncompany@gmail.com. Please include pictures in your email. An exchange or store credit can be issued. Exchanges and cancellations can only be made within 48 hours of your order. Please email us for additional information and instructions.

 

Shipping Policy 

Once your order is placed, please allow 1-3 business days for in-stock orders to be processed. For custom orders, please allow additional time (3-5 business days) for processing. After your order is processed, you will receive shipping confirmation about your order. Depending on where orders are being shipped, they may arrive sooner. 

We ship through UPS and USPS. Economy shipping can take up to 10 business days from the date that the order is shipped. Standard shipping can take up to 5 business days from the date that the order is shipped. Holidays and extreme weather conditions can cause delays. We encourage all customers to order ahead of time.

With all the challenges of COVID-19, we recommend ordering early. Postal services are experiencing extremely high shipping volumes that may result in longer transit times. Estimated delivery dates are generally accurate but are not guaranteed. Thank you for understanding. 

 

My package arrived. What do I do next?

  1. Carefully remove all cable ties that are located at the bottom of your packaging
  2. Fluff your product
  3. Enjoy your custom design

 

How do I take care of my wreath?

Our products are carefully made to last. Yes! You can reuse your wreath at your own leisure. Here are some tips to properly take care of your wreath: 

  1. Keep your wreath out of extreme weather conditions. Store in a cool and dry place
  2. Use a coat hanger for storing
  3. Use floral wire for attaching any loose materials 
  4. When its time to hang again, use UV floral protection for wreaths that will be placed in direct sunlight. Use WD-40 (lightly), for wreaths in rainy conditions 
  5. Use a hair dryer (on cool) to blow off debris 
  6. Don't forget to Fluff. This helps to bring your wreath back to life and for presentation purpose